Cancellation & Refund Policy

Front Row Desk ("we", "us", or "our") provides business software, CRM tools, unified messaging inboxes, and AI assistance on a subscription basis to commercial businesses ("Customers"). We strive to maintain clear, transparent, and fair billing policies. Because our platform provides immediate access to server infrastructure, database storage, third-party communication channels, and artificial intelligence inference upon activation, this Cancellation & Refund Policy outlines the terms governing subscriptions, cancellations, and refund requests.

Recurring Billing: Subscriptions to Front Row Desk are billed in advance on a recurring monthly or annual basis, depending on the plan stated in your order or subscription confirmation. Renewal: Unless you cancel your subscription prior to your next billing date, your subscription will automatically renew, and the payment method on file will be charged the recurring subscription fee. Plan Changes: You may upgrade or downgrade your subscription plan at any time through your workspace settings. Upgrades take effect immediately with prorated charges for the remainder of the billing period. Downgrades take effect at the beginning of the next billing cycle.

How to Cancel: Workspace administrators may cancel their subscription at any time by sending a written cancellation request from the account owner's registered email address to hello@frontrowdesk.com. We confirm every cancellation in writing. Effective Date: When you cancel your subscription, your cancellation becomes effective at the end of your current paid billing period. You will retain full access to your workspace, messages, contacts, and features until the conclusion of that period. No Early Termination Penalties: We do not charge cancellation fees or early termination penalties. Following cancellation, no further recurring charges will be made to your payment method.

Monthly Subscriptions: Monthly subscription fees are non-refundable. When you cancel a monthly subscription, we do not issue partial or prorated refunds for days remaining in the current monthly cycle. Your workspace remains active and fully functional until the end of your prepaid period. Annual Subscriptions (14-Day Guarantee): If you purchase an annual subscription, you may request a full refund within fourteen (14) calendar days of your initial purchase date if the platform does not meet your operational needs. After the 14-day window, annual subscriptions are non-refundable for the remainder of the annual term. Usage-Based Fees & Telecommunication Costs: Fees incurred for direct usage—including telephony carrier registration, 10DLC brand/campaign vetting fees, SMS/MMS per-segment charges, and WhatsApp conversation fees—are STRICTLY NON-REFUNDABLE. These charges represent real-time hard costs paid directly to telecommunications carriers and cannot be recovered. Setup & Custom Onboarding Fees: One-time setup, workflow configuration, knowledge-base migration, or custom onboarding fees (if applicable) are non-refundable once onboarding work has commenced.

If the Services experience a verifiable, severe platform outage attributable solely to Front Row Desk that prevents access to your shared inbox or message routing for more than twenty-four (24) consecutive hours, workspace administrators may request a prorated service credit applied to your next billing cycle. Service credits are not issued for downtime or message delays caused by third-party platform disruptions (such as Meta API outages, Google Cloud downtime, or regional mobile carrier network filtering).

We encourage you to contact our billing support team at hello@frontrowdesk.com before initiating a payment dispute or chargeback with your bank or credit card issuer. In most cases, billing misunderstandings or inadvertent duplicate charges can be investigated and resolved promptly without formal dispute processes. Please note that initiating an unauthorized or fraudulent chargeback may result in immediate suspension of your workspace and connected communication channels to protect platform security while the dispute is adjudicated.

To submit a refund request under the eligible terms outlined in Section 4: 1. Email hello@frontrowdesk.com with the subject line "Refund Request". 2. Include your business name, account owner email address, the date of charge, and a brief description of the reason for the request. 3. Our billing team will review your account records, verify eligibility, and respond within three (3) business days. 4. If approved, refunds are credited back to the original payment method used at the time of purchase. Depending on your financial institution, credits typically appear on your billing statement within 5 to 10 business days.

If you have questions regarding your invoice, upcoming renewals, or this Cancellation & Refund Policy, please contact: Front Row Desk Billing Support Email: hello@frontrowdesk.com Website: https://www.frontrowdesk.com Terms of Service: https://www.frontrowdesk.com/terms