Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Front Row Desk ("Front Row Desk", "we", "us", or "our"), governing your access to and use of the Front Row Desk platform, website (https://www.frontrowdesk.com), APIs, and related software services (collectively, the "Services"). By creating an account, accessing, or using our Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity. If you do not agree to these Terms, you may not access or use the Services. The Services are intended solely for commercial and business use by businesses and commercial entities. You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use the Services.

Front Row Desk provides an AI-orchestrated customer communications and marketing platform for businesses. Features include, but are not limited to: • Unified shared inboxes integrating email, SMS, WhatsApp, social messaging (Facebook Messenger, Instagram DM), web chat, and voice call logs. • AI-powered conversation classification, semantic caching, routing, and response drafting. • Appointment scheduling, calendar synchronization, and automated reminders. • CRM contact management, pipeline tracking, deal opportunities, and operational task tracking. • Marketing sequence automation, bulk broadcast campaigns, and B2B cold prospect outreach. • Social media post scheduling, publishing, and engagement monitoring. We reserve the right to modify, enhance, update, or discontinue features of the Services at any time, with or without prior notice, provided that material reductions in core functionality will be communicated in advance where practicable.

To access the Services, you must register an account and establish a workspace. You agree to provide accurate, current, and complete information during registration and keep your account details updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your workspace. You must notify us immediately at hello@frontrowdesk.com if you suspect unauthorized access to your account. Workspace administrators have the authority to invite team members, assign permission roles, connect third-party communication channels, and manage customer data within the workspace. Front Row Desk is not liable for actions taken by your authorized administrators or team members.

You agree to use the Services only for lawful business purposes and in strict accordance with these Terms. You agree NOT to: • Send unsolicited bulk messages, spam, pyramid schemes, chain letters, or unauthorized promotional material. • Use the Services to engage in harassing, threatening, defamatory, obscene, fraudulent, deceptive, or illegal conduct. • Violate the intellectual property, privacy, or statutory rights of any person or third party. • Interfere with, compromise the integrity of, disrupt, or bypass the security of the Services, our servers, or interconnected networks. • Reverse engineer, decompile, disassemble, or derive the source code of any portion of the Services. • Use automated bots, scrapers, or scripts to harvest data from the Services without our express written consent. • Send messages or content promoting illegal substances, predatory financial products, hate speech, or content prohibited by telecommunications carriers.

As a user of our messaging, SMS, WhatsApp, and email broadcasting tools, you acknowledge and agree that YOU are solely responsible for compliance with all applicable communications and consumer protection laws, including without limitation: • The Telephone Consumer Protection Act (TCPA) (47 U.S.C. § 227) and FCC regulations. • The CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.). • The Telemarketing Sales Rule (TSR) and Do Not Call (DNC) Registry requirements. • CTIA Messaging Principles and Best Practices and mobile carrier 10DLC (A2P) guidelines. • International laws including the Canadian Anti-Spam Legislation (CASL) and European ePrivacy Directive. You represent, warrant, and covenant that: 1. Prior Consent: You have obtained all legally required prior express written consents or opt-in authorizations before sending any SMS, MMS, WhatsApp, or promotional communication to any recipient. 2. Mandatory Opt-Outs: You will honor all opt-out and unsubscribe requests (including standard keywords like STOP, CANCEL, END, QUIT, and UNSUBSCRIBE) promptly and automatically. 3. Accurate Sender Info: Every message you send will accurately identify your business identity and provide accessible contact/unsubscribe mechanisms. 4. Mobile Opt-In Privacy: In accordance with telecommunications carrier rules, mobile telephone numbers and text messaging opt-in data must NEVER be sold, rented, leased, or shared with third parties or affiliates for their own marketing purposes. Front Row Desk reserves the right to immediately suspend or terminate your messaging access without refund if your messaging campaigns result in excessive carrier error rates, carrier spam complaints, or suspected statutory violations. You agree to defend, indemnify, and hold harmless Front Row Desk from any claims, fines, statutory damages, or legal costs arising from your breach of communications compliance laws.

The Services enable you to connect and synchronize third-party accounts, including Meta (Facebook Pages and Instagram Professional accounts), Google (Google Calendar and Google Business Profile), telephony carriers (Twilio, Sent.dm), and email providers (Resend). Your use of connected third-party platforms is subject to their respective terms and developer policies, which you agree to comply with: • Meta Platform Terms and Developer Policies. • Google API Services User Data Policy and Terms of Service. • WhatsApp Business Policy and Terms of Service. You authorize Front Row Desk to access, read, transmit, and store data from connected platforms solely as necessary to operate the Services requested by your workspace. We are not responsible for outages, policy changes, API deprecations, or account suspensions imposed by third-party platforms.

Front Row Desk utilizes third-party artificial intelligence and large language models (such as Anthropic Claude, OpenAI, and Voyage AI) to assist with message routing, intent classification, and suggested response drafting. You acknowledge and understand that: 1. Assistive Nature: AI features are provided as assistive productivity tools. AI-generated drafts, responses, and summaries may occasionally contain inaccuracies, omissions, or unintended phrasing ("hallucinations"). 2. Human Responsibility: Except where you explicitly configure automated auto-reply rules, all AI-generated drafts are intended for human review and approval prior to sending. YOU REMAIN FULLY RESPONSIBLE FOR ALL CONTENT, PROMISES, CONTRACTUAL TERMS, AND REPLIES SENT FROM YOUR WORKSPACE, WHETHER GENERATED BY AI OR HUMAN AGENTS. 3. No Foundation Model Training: We do NOT permit our third-party AI model providers to use your Customer Data, communications, or personal information to train or improve public foundation artificial intelligence models.

Customer Data Ownership: As between you and Front Row Desk, you retain all right, title, and interest in and to all customer information, contact details, communications, messages, and content submitted or synced to your workspace ("Customer Data"). You grant Front Row Desk a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely to provide, secure, and maintain the Services. Platform Ownership: Front Row Desk and its licensors retain all right, title, and interest (including all patent, copyright, trademark, and trade secret rights) in and to the Services, software, user interfaces, documentation, algorithms, and designs. You may not use Front Row Desk’s trademarks or trade dress without our prior written consent.

Subscription Plans: Access to certain features of the Services requires payment of subscription fees according to the pricing plan stated in your order or subscription confirmation. Billing Cycle: Subscription fees are billed in advance on a recurring monthly or annual basis and are non-refundable except as required by applicable law or explicitly stated in writing. Usage Limits & Overages: Certain plans include allotments for team seats, messages, contacts, or storage. If you exceed your plan's allotments, additional overage fees may apply as set forth in your plan. Taxes: All fees are exclusive of applicable federal, state, local, or foreign sales, use, value-added (VAT), or other transactional taxes, which will be billed to your account where applicable.

Each party agrees to protect the other party's non-public proprietary information ("Confidential Information") using the same degree of care it uses to protect its own confidential materials (and not less than reasonable care). Front Row Desk employs industry-standard administrative, physical, and technical safeguards, including encrypted HTTPS/TLS transport, database encryption, workspace tenant isolation, and strict credential access controls to protect the confidentiality and security of Customer Data.

By Customer: You may cancel your subscription and terminate your account at any time through your workspace settings or by contacting hello@frontrowdesk.com. Termination takes effect at the end of your current paid billing period. By Front Row Desk: We may suspend or terminate your access to the Services immediately if: (a) you breach any material provision of these Terms (including Section 4 or Section 5); (b) your account payment is past due; (c) your use poses a security risk or threatens third-party carriers; or (d) required to do so by legal authority. Effect of Termination: Upon termination, your right to use the Services immediately ceases. You may request an export of your Customer Data within thirty (30) days following termination, after which we may delete Customer Data in accordance with our data retention schedule.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES AND ALL RELATED AI TOOLS, INTEGRATIONS, AND CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. FRONT ROW DESK SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SYSTEM INTEGRATION, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM CARRIER TELECOMMUNICATION DELAYS OR THIRD-PARTY PLATFORM DOWNTIME.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: 1. INDIRECT DAMAGES: IN NO EVENT WILL FRONT ROW DESK, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, WORK STOPPAGE, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICES. 2. AGGREGATE CAP: IN NO EVENT WILL FRONT ROW DESK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO FRONT ROW DESK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF FRONT ROW DESK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to defend, indemnify, and hold harmless Front Row Desk, its parent, affiliates, officers, directors, employees, and licensors from and against any and all third-party claims, demands, liabilities, damages, regulatory penalties, fines, judgments, settlements, costs, and expenses (including reasonable legal fees) arising out of or related to: 1. Your use of the Services in violation of these Terms. 2. Any Customer Data, messages, campaigns, or communications transmitted through your workspace. 3. Your failure to obtain necessary consents under the TCPA, CAN-SPAM, GDPR, or applicable consumer protection laws. 4. Your infringement or violation of any third-party intellectual property or privacy right.

Governing Law: These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any principles of conflicts of law. Informal Resolution: Before filing any claim, you agree to attempt to resolve the dispute informally by sending written notice detailing the issue to hello@frontrowdesk.com. The parties will work in good faith to resolve the dispute within thirty (30) days. Jurisdiction: Any legal suit, action, or proceeding arising out of or related to these Terms that is not resolved informally shall be instituted exclusively in the state or federal courts located in the State of Delaware, and each party irrevocably submits to the exclusive personal jurisdiction of such courts.

We reserve the right to revise or update these Terms at any time. When we make material revisions, we will update the "Effective Date" at the top of this page and, where practicable, provide notification via email or through an in-app banner. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of the changes.

If you have questions, notices, or inquiries regarding these Terms of Service, please contact us at: Front Row Desk Email: hello@frontrowdesk.com Website: https://www.frontrowdesk.com Support & Privacy: https://www.frontrowdesk.com/privacy