Every conversation stays connected.
Front Row Desk unifies calls, WhatsApp, SMS, email, and reviews into one intelligent workspace. Your AI front desk triages every inquiry, assigns owners with live SLA timers, and keeps follow-ups moving — so nothing slips through the cracks.
Multi-Channel Inbound
Zero missed callbacks.
Sarah Jenkins
· WhatsApp Inbound“Could someone call me about setting up fleet tracking for 15 trucks?”
Assigned Owner
Alex Morgan
Autonomous Pipeline
- Customer reached outWhatsApp · 9:41 AM
- AI recognized callback requestAutomated intent triage
- Follow-up SLA assignedJuan · Due in 15 mins
- Call & log outcomeNext scheduled action
The Daily Workflow
Know what came in. Know what happens next.
The true value of automation is customer conversations your team can understand, monitor, and close with confidence.
Multi-channel intake
Ingest Phone calls, WhatsApp, SMS, Email, and Google Reviews into a live Runs stream. Every customer interaction is unified.
AI Brain & Playbooks
Analyze sentiment, detect root causes, and draft tailored replies using your business facts, playbooks, and approved answers.
Autonomous execution & SLA
Assign owners with live SLA timers, launch automated re-engagement sequences, or push one-click review recovery responses.
Enterprise Capabilities
Everything around the conversation stays connected.
From the initial phone inquiry to ongoing drip sequences and post-service reputation management, Front Row Desk operates as your 24/7 intelligent front office.
Explore all features with your teamAI Review Recovery Desk
Intercept 1-star to 3-star Google reviews in seconds. AI diagnoses the root cause and creates 3 turnkey recovery strategies to retain at-risk customers.
Autonomous Drip Sequences
Keep leads warm with automated multi-step cadences over SMS and WhatsApp. Re-engage stalled quotes and confirm bookings automatically.
Multi-Channel Runs
Unified feed for voice calls, WhatsApp, SMS, and web chat. See who owns the next action and keep zero customer requests unaddressed.
Smart Appointments
Track bookings and scheduled dispatch with bidirectional Google Calendar sync for live team availability.
Marketing Studio
Generate high-converting social campaigns, outreach copy, and customer announcements in your brand voice.
Human-in-the-Loop Safeguards
Built-in review gates for sensitive industries and high-stakes conversations before any automated message is dispatched.
Tailored by Industry
Workflows designed for real-world operations.
Whether you run a 20-truck field fleet or a specialized clinic, Front Row Desk adapts to your operational playbook.
Field & Home Services
HVAC · Plumbing · Electrical · Auto Repair
Capture every emergency callback request, route dispatch alerts with strict SLAs, and protect your Google rating from frustrated callers.
Hospitality & Clinics
Dental · Aesthetics · Boutique Hotels · Dining
Coordinate booking inquiries 24/7, confirm appointments automatically, and intercept negative patient or guest reviews before they hurt foot traffic.
Regulated & High-Ticket
Legal · Finance · Real Estate · Insurance
Draft intelligent context-aware responses with mandatory licensed-reviewer sign-off gates before any client communication is sent.
Pricing
Simple plans. Every channel included.
Calls, WhatsApp, SMS, email, Instagram, Facebook, Telegram and Google reviews in one workspace. Month to month, with no annual contract.
Prices in USD. Text conversations are pooled across all channels. Voice minutes are counted separately.
The first 10 businesses get 30% off for 6 months and a $299 flat setup, credited back in month 3. In return we ask for honest feedback and a short case study. Limited spots.
Starter
$249/mo
For owner-operators who can't answer every call.
- AI answers calls, texts, WhatsApp, email, Instagram & Facebook DMs and comments
- 1,000 conversations / month
- 200 AI voice minutes / month
- Live SLA timer + owner on every follow-up
- Human Approval Control for sensitive replies
- AI Review Recovery for Google reviews
One-time setup: $499
Book a demoGrowth
$449/mo
For busy shops with a front desk or dispatcher.
- Everything in Starter, plus:
- 2,500 conversations / month
- 500 AI voice minutes / month
- Autonomous drip sequences (follow-ups, no-shows, review requests)
- Smart Appointments with Google Calendar sync
- Routing rules by keyword, sentiment and confidence
One-time setup: $999
Book a demoPro / Regulated
$799/mo
For regulated and high-ticket teams: legal, finance, insurance, clinics.
- Everything in Growth, plus:
- 6,000 conversations / month
- 1,200 AI voice minutes / month
- Compliance review queue with reviewer roles
- Priority setup and support
One-time setup: from $1,500
Talk to usExtra voice minutes: $0.40/min.
Business-initiated campaigns (promos, broadcasts) are billed at messaging cost plus a small handling fee. Replies to customers who message you first are always included.
What's included in setup
Knowledge base built for you
Services, prices, policies, FAQs.
Every channel connected
Keep your current number; we forward missed and after-hours calls.
Voice agent + routing rules
Emergency handling, callbacks and approvals.
30 days of tuning
We adjust replies until they sound like you.
Pricing FAQ
Your knowledge. Your channels. Your rules.
Front Row Desk is customized for your company. Onboarding guides your team to configure playbooks, product catalogs, escalation policies, and response rules.
- 011. Upload your business knowledgeAdd operating hours, service catalogs, pricing structures, and standard operating answers your team gives customers.
- 022. Connect communication channelsLink phone lines, WhatsApp Business, SMS, Google Business Profile, and Google Calendar in a few clicks.
- 033. Set AI guardrails & recovery triggersDefine which inquiries AI handles automatically, configure 1-star review alert thresholds, and customize approval workflows.
Let's map your front desk.
Tell us where your conversations happen and what workflow you need to automate. We will build a customized live demo for your brand.